Privacy Policy

Viaski ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit viaski.com and make a purchase. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information We Collect

We collect information you provide directly to us when you place an order or contact us, including:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely by Stripe — we do not store card details)
• Order details, including product quantities and engraving requests
• Communications you send us (e.g. contact form messages)

We also automatically collect certain technical information when you visit our site, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including engraving and shipping
• Send order confirmations and shipping notifications
• Respond to your inquiries and provide customer support
• Improve our website and product offerings
• Comply with legal obligations
• Detect and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Processing (Stripe)

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. When you complete a purchase, your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: Required for the site to function, including maintaining your session during checkout.
• Analytics cookies: Help us understand how visitors interact with our site so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site, including the checkout process.

5. Disclosure of Your Information

We may share your personal information with:

• Service providers: Third parties who assist us in operating our website and fulfilling orders (e.g. Stripe for payments, shipping carriers for delivery).
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order records are typically retained for a minimum of seven (7) years in accordance with Canadian tax law.

7. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at mark@viaski.com.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. All data transmitted between your browser and our site is encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: